What are your hours of operation?

How many delivery vehicles do you have and what is your delivery territory?

Do you have counter and will call service at all locations?

Where can I get an application for credit?

How long does it take before I get a line of credit?

Can I pay for my purchases by credit card?

Can Richards ship material via UPS or common carrier?

Whom do I contact to place / change an order?

What is the lead time required for delivery orders?

Who do I contact to get delivery information on my order?

Who do I contact to resolve billing discrepancies?

Q. What are your hours of operation?
A. Cincinnati – Mon – Fri from 7:00am to 5: 00pm and Sat from 8:00 to !2:00pm Dayton – Mon – Fri from 7:00am to 5:00pm, Closed Saturday Louisville – Mon – Fri from 7:00am to 5:00pm, and Sat. from 8:00 to !2:00pm

Q. How many delivery vehicles do you have and what is your delivery territory?
A. Cincinnati – Richards has 9 delivery vehicles in Cincinnati offering flexible delivery spanning a 20-mile radius outside of the 275 Loop. Dayton – Richards has 2 delivery vehicles in Dayton offering flexible delivery North to Sidney, OH, South to Middletown, OH, East to Columbus, OH, and West to the Indiana border. Louisville – Richards has 3 delivery vehicles in Louisville offering flexible delivery North to Seymour, IN, South to Elizabethtown, KY, East to Lexington, KY, and West to Southern Indiana.

Q. Do you have counter and will call service at all locations?
A. Yes, Richards has will call service and active counters in Cincinnati, Dayton, and Louisville.

Q. Where can I get an application for credit?
A. You can either click here, or go to the navigation button labeled “Customer Service Center” and click on “Download Forms’” to download a pdf file of Richards credit applications. There are separate forms for Ohio and Kentucky. Once you have downloaded the correct form, you can then fax it to (513) 242 – 7339, attention: Joan.

Q. How long does it take before I get a line of credit?
A. It all depends on how fast your credit references respond. You can always call Joan Brannon (513) 242–8800 to check the status of your application.

Q. Can I pay for my purchases by credit card?
A. Richards Electric Supply accepts Visa and Mastercard.

Q. Can Richards ship material via UPS or common carrier?
A. Yes. In addition to our delivery trucks we have the capability of shipping material throughout the United States.

Q. Whom do I contact to place / change an order?
A. Any of our inside sales support team can assist you with new orders to make changes to an existing order. Call today : Cincinnati – (513) 242-8800 Dayton – (937) 228-8800 Louisville – (502) 587-2424

Q. What is the lead time required for delivery orders?
A. All orders requiring delivery by Richards delivery vehicles received by 5:00 p.m., will be delivered the next day if product is available.

Q. Who do I contact to get delivery information on my order?
A. Cincinnati – Jim Williams (513 )242-8800 Dayton –Paul Lyons (937) 228-8800 Louisville – Tony Pittelko (502) 587-2424

Q. Who do I contact to resolve billing discrepancies?
A. Contact the Credit Department in Cincinnati at (513) 242-8800, or (800)-234-4614.