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FAQ

What are your hours of operation?

Cincinnati – Mon – Fri from 7:00am to 5: 00pm
Dayton – Mon – Fri from 7:00am to 5:00pm
Louisville – Mon – Fri from 7:00am to 5:00pm
Lexington – Mon – Fri from 7:am to 5:00pm
How many delivery vehicles do you have and what is your delivery territory?

Cincinnati – Richards has 9 delivery vehicles in Cincinnati offering flexible delivery spanning a 20-mile radius outside of the 275 Loop.

Dayton – Richards has 2 delivery vehicles in Dayton offering flexible delivery North to Sidney, OH, South to Middletown, OH, East to Columbus, OH, and West to the Indiana border.

Louisville – Richards has 3 delivery vehicles in Louisville offering flexible delivery North to Seymour, IN, South to Elizabethtown, KY, East to Lexington, KY, and West to Southern Indiana.

Do you have counter and will call service at all locations?

Yes, Richards has will call service and active counters in Cincinnati, Dayton, and Louisville & Lexington.
Where can I get an application for credit?

Click Here or go to “Customer Service Center” and click on “Download Forms’” to download a pdf file of Richards credit applications. There are separate forms for Ohio and Kentucky. Once you have downloaded the correct form, you can then fax it to (513) 242 – 7339, attention: Eric Robinson.
How long does it take before I get a line of credit?

It all depends on how fast your credit references respond. You can always call Eric Robinson (513) 242–8800 to check the status of your application.
Can I pay for my purchases by credit card?

Richards Electric Supply accepts Visa, Mastercard, Discover and American Express.
Can Richards ship material via UPS or common carrier?

Yes. In addition to our delivery trucks we have the capability of shipping materials throughout the United States.
Whom do I contact to place / change an order?

Any of our inside sales support team can assist you with new orders to make changes to an existing order.

Call today:
Cincinnati – (513) 242-8800
Dayton – (937) 228-8800
Louisville – (502) 587-2424
Lexington – (859) 299-8477

What is the lead time required for delivery orders?

All orders requiring delivery by Richards delivery vehicles received by 5:00 p.m., will be delivered the next day if product is available.
Who do I contact to get delivery information on my order?

Cincinnati – Jim Williams (513 )242-8800
Dayton –Brian Brewer (937) 228-8800
Louisville – Tony Pittelko (502) 587-2424
Lexington – Theresa (859) 293-1163
Who do I contact to resolve billing discrepancies?

Contact the Credit Department in Cincinnati at (513) 242-8800, or (800)-234-4614.